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20200317 - COVID-19: The current situation

With the new containment measures we have had to adjust our procedures to ensure the ongoing management of your orders.

Please note that the audit process remains unchanged: OV and EV certificates still require a phone call. The administrative contact must then be reachable via the organisation official phone number. Otherwise the orders will be suspended.

Situation on 2020/03/18

Several organisations encounter difficulties to obtain their server certificates mainly because the final vetting call cannot be achieved.

If you are concerned, we make the PositiveSSL basic DV test available. This DV test certificate is valid 30 days, has no limitation regarding DCV challenge methods and does not require a final vetting call.

Order a PositiveSSL basic DV test

Situation on 2020/03/17

Audit

We are working hard to maintain our services continuity and keep issuing your certificates. We are currently working in normal conditions with a full audit team.

Support

With a reduced team, we are still capable to provide technical support but the "Guidance" option has been suspended for an indefinite period.

Accounting

We reduced the payment terms to 14 days maximum for private organisations. There won't be similar measures for French administrations.

Opt for credit card payment ou direct debit whenever possible.

Administrative management

Postal services are limited so prioritize to send your documents by digital means (e-mail or fax) or use the tools provided by TBS to deposit your documents directly from your orders' status pages.