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I lost my certificate or my private key...

If you have lost your private key, the password of your key or your certificate is no longer functional (change of server software), you can request a reissue of your certificate.

Most of the server certificates we offer are reissuable during their lifetime. This operation is then free of charge.

A reissuance do not change the certificate expiration date and allows you to change your server software.

To request a reissue, go to the status page of your certificate and use the "Request reissuance of the certificate" button at the top of the page.