picture of tbs certificates
picture of tbs certificates
Our products range

VBScript: installation error

This error appears when you try to install (download) your certificate via a different IE than the one you used to submit your certificate request.

Indeed, the private key has been generated during the order process and has been stored on the browser you used then. IE is not able to import a certificate if it cannot find the corresponding private key.

If you enforce the operation manually (via the .p7b file for example), the importation will succeed but the certificate will be stored in "Other persons" instead of "Personal", meaning there is no matching private key.

Troubleshoot: Open the IE (same user session) you used to place your order and do the importation. Then export the certificate if you need to move it.