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Internet Explorer does not generate any CSR

Sometimes Internet Explorer refuses to generate a CSR via the client certificate order form. You'll see an error message on the following recap page.

This kind of error is tricky to fix. It can have several origins.
  • Downloading or running ActiveX is prohibited. In this case check the settings of your Internet Explorer, in particular in terms of security level. You can also try to put the sites www.tbs-internet.com and www.tbs-internet.co.uk in your list of trusted sites.

  • Your Internet Explorer does not handle 128-bit (highly unlikely)! Update it, see Internet Explorer Download

  • Rights issues, users restrictions: try to use Internet explorer as an Administrator (or equivalent privileges).

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